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Opus Energy Customer FAQ

Top Answers & How-to Guides

What is Opus Energy's Phone Number?

The question we are asked most often is about how to talk to Opus Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I view my consumption and energy usage online?

Opus Energy generally offers online facilities for customers to review their energy usage and consumption. This includes access...

Can I manage my energy account via a mobile app?

Opus Energy does not have a dedicated mobile app for managing accounts at this time. Customers can, however, access their...
Ask any question you have about Opus Energy customer service, get an answer now.
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Recent Opus Energy Customer Questions

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Energy Plans and Contracts

What are the different types of energy plans offered by Opus Energy?

Opus Energy presents various energy plans, including fixed contracts that secure rates for a specific length of time and...
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Can I switch to Opus Energy if I am already contracted with another energy supplier?

Yes, switching to Opus Energy while under contract with another supplier is possible, but you must check your current contract...
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What happens if I want to cancel my Opus Energy contract?

Customers planning to cancel their Opus Energy contract should refer to their agreement for specific terms, including notice...
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How are energy prices determined by Opus Energy?

Opus Energy establishes energy prices using various industry-standard factors. These include fluctuations in wholesale market...
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Account Management and Usage

Can I view my consumption and energy usage online?

Opus Energy generally offers online facilities for customers to review their energy usage and consumption. This includes access...
Read more

Can I manage my energy account via a mobile app?

Opus Energy does not have a dedicated mobile app for managing accounts at this time. Customers can, however, access their...
Read more

How can I receive my bill and payment details?

Opus Energy offers several ways for customers to receive billing and payment information, including email, postal mail, or...
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What should I do if my payment is late?

If a payment to Opus Energy is late, it is essential to check your account for details and accuracy of payment information....
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Renewable Energy and Efficiency

What is Opus Energy's renewable energy commitment?

Opus Energy is committed to the transition towards a low-carbon economy by offering green electricity from renewable sources...
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What steps does Opus Energy take to support energy efficiency?

Opus Energy promotes energy efficiency by offering tailored solutions to help businesses lower consumption, providing detailed...
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Customer Service and Support

Do Opus Energy provide smart meters?

Opus Energy does provide smart meters to enhance energy management for customers, allowing for real-time monitoring of usage...
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Are there any discounts or promotions available for Opus Energy customers?

Opus Energy provides various pricing plans and potential discounts, including incentives for long-term contracts and referral...
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How can I submit a complaint about my service?

To file a complaint with Opus Energy, it is advisable to compile all relevant details about your situation. You can usually...
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What should I do if I experience power outages?

In case of power outages, first determine if it affects just your home or others nearby. For widespread outages, maintain...
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Is there a referral program for existing Opus Energy customers?

Opus Energy values customer loyalty and may have referral programs that offer rewards for successful referrals, but details can...
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We look to the Opus Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Opus Energy issues reported to GetHuman
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