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How can I transfer my mobile number to Optus?

Asked 5 months ago
Transferring your mobile number to Optus is a straightforward process that can be completed in a few simple steps. First, you will need to ensure that your current mobile phone service is active. It is important to note that you cannot transfer a number if your current service has been canceled or is inactive. You will then need to gather some essential information, such as your current mobile number, account number, and other personal details associated with your current provider. Next, you can either visit the Optus website or go to a physical store to start the transfer process. During this process, you will be asked to choose a plan that suits your needs, select a new Optus SIM card, and provide the information gathered earlier. Once you submit your transfer request, Optus will communicate with your previous provider to facilitate the number transfer. Typically, the transfer process can take a few hours to complete, but in some cases, it may take longer. It is recommended to keep your old SIM card active until the transfer is fully completed to avoid any service interruptions. For additional details, current promotions, or specific requirements, it is advisable to visit the Optus website.
Answered Jul 2nd 2025

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