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Once Upon A Trunk Customer FAQ

Top Answers & How-to Guides

What is Once Upon A Trunk's Phone Number?

The question we are asked most often is about how to talk to Once Upon A Trunk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Once Upon A Trunk Customer Questions

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Products and Collections

What type of products does Once Upon A Trunk sell?

Once Upon A Trunk provides a wide range of handcrafted and artisanal products, including clothing, accessories, home decor, and...
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How often do you release new collections?

Once Upon A Trunk introduces new collections multiple times each year, often aligning them with seasons, holidays, or special...
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Ordering and Payment

How do I place an order on your website?

To place an order on Once Upon A Trunk's website, customers should browse the wide range of products, select their desired...
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What payment methods are accepted?

Once Upon A Trunk accepts various payment methods, including major credit cards like Visa and MasterCard, and possibly digital...
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Can I purchase items in bulk?

It is often possible to buy items in bulk from Once Upon A Trunk, especially for events or wholesale. To find specific bulk...
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Customer Service

Do you offer gift wrapping or special packaging?

Once Upon A Trunk appreciates the significance of presentation for gifts and strives for an enjoyable unboxing experience. The...
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Do you have physical locations or pop-up shops?

Once Upon A Trunk mainly functions online, offering a wide selection of products for purchase from home. Currently, there are...
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How can I provide feedback about my shopping experience?

Providing feedback on your shopping experience with Once Upon A Trunk is straightforward. You can use their website's feedback...
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Is there a newsletter I can sign up for?

Once Upon A Trunk generally provides a newsletter to update customers on their latest products and promotions. You can usually...
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Shipping and Tracking

How can I track my order status?

To track an order with Once Upon A Trunk, customers usually get a confirmation email containing tracking details. After...
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What is the shipping policy for my order?

Once Upon A Trunk has a clear shipping policy that outlines processing times and various delivery options based on destination...
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Returns and Exchanges

Can I return or exchange an item I purchased?

Once Upon A Trunk allows returns and exchanges based on specific policies outlined on their website. Items usually need to be...
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What should I do if I receive a damaged product?

To address receiving a damaged product from Once Upon A Trunk, document the damage with photos, familiarize yourself with their...
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Promotions and Loyalty

How do I join the Once Upon A Trunk loyalty program?

To join the Once Upon A Trunk loyalty program, visit their website and find the loyalty section. There, you can sign up by...
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Are there any promotions or discounts available?

Once Upon A Trunk regularly provides promotions and discounts that may change with seasons or events. Details about these...
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