What should I do if I receive a damaged product?

If you receive a damaged product from Once Upon A Trunk, there are several steps you can take to address the issue. First, it is important to document the damage thoroughly. This means taking clear photographs of the damaged item, as well as the packaging it arrived in. This documentation will be useful in explaining the situation. Next, review the return policy provided by Once Upon A Trunk. Familiarizing yourself with their guidelines regarding damaged products is crucial. In many cases, companies will offer a replacement or a refund for items that arrive in unsatisfactory condition. You can then look for a contact method outlined on their official website to report the issue. Generally, Once Upon A Trunk provides information on how to initiate a return or exchange. It may involve filling out a form or sending an email detailing your order number, a description of the damage, and any photographs you have taken. Be sure to convey your concerns clearly and politely, as customer service teams are more likely to assist you readily. Once the necessary information has been submitted, you should wait for their response, which typically will include instructions on the next steps to take. In situations involving damaged items, Once Upon A Trunk is likely to prioritize customer satisfaction, ensuring you receive a solution that meets your needs.