Can I cancel or modify my reservation?

Occidental Hotels and Resorts typically offers options for canceling or modifying reservations, but the specific policies can vary based on the type of booking, the rate selected, and the particular hotel. Generally, guests can cancel or modify their reservations within a designated timeframe without incurring penalties. However, reservations made under special rates or promotional offers may have stricter conditions, including non-refundable clauses. To modify or cancel a reservation, guests usually have the option to do so through the website where they made the booking or by accessing their account if they created one during the reservation process. In some cases, contacting customer service may be necessary for specific requests or to address complex changes. It is always advisable to review the terms and conditions associated with your reservation at the time of booking, as they provide detailed information regarding cancellation and modification policies. For the most accurate and up-to-date information, guests may want to check the official Occidental Hotels and Resorts website.