What should I do if Norton AntiVirus is detecting false positives?

If Norton AntiVirus is detecting false positives, the first step is to confirm that the file or application in question is indeed safe. This can be done by checking it against multiple reputable antivirus tools or using online virus scanning services that provide a second opinion. If you determine that the file or application is safe, Norton has a process for reporting false positives. Users can visit the Norton website to find the false positive submission form, which allows them to submit a file or URL that they believe is being mistakenly flagged. It is important to include as much information as possible regarding the false positive to help Norton investigate the issue more effectively. In some cases, users may want to temporarily exclude a file or application from scanning while the false positive is being resolved. This can usually be done through the settings in the Norton AntiVirus user interface. Exclusions may need to be managed carefully, ensuring that only trusted files or applications are excluded to maintain overall security. Users should also ensure that their Norton AntiVirus software is always up to date. Regular updates improve detection accuracy and can resolve any issues with false positives. In case the problem persists, consulting Norton’s help resources or forums may provide further assistance. The current webpage may also have additional contact information if users require further guidance. It is always beneficial to keep the lines of communication open to address any concerns directly with Norton.