The question we are asked most often is about how to talk to New York & Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about New York & Company customer service, get an answer now.
Once an order is placed, changes to the shipping address cannot be made. If you need to update your address, we recommend contacting customer service immediately to see if they can assist before the order is shipped.
Asked Dec 20, 2024 2:53 PM
I received incorrect merchandise. Not the style advertised.
We're sorry to hear about the mistake with your merchandise. It's best to double-check your order details and the product received to make sure. If there truly is inconsistency, New York & Company has a comprehensive return and exchange policy. Incorrect items can be returned or exchanged within 45 days of purchase, provided that they are in their original condition with all tags attached. Prepare your item for return shipping and include your transaction receipt as proof of purchase. This will ensure a smooth process for your return or exchange.
Asked May 21, 2024 9:40 PM
Help me with my New York & Company customer service issue
We look to the New York & Company issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.