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New England Retail Express Customer FAQ

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What is New England Retail Express's Phone Number?

The question we are asked most often is about how to talk to New England Retail Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent New England Retail Express Customer Questions

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Order Tracking and Modification

How do I track my order?

Customers of New England Retail Express can track their orders through the official website by logging into their accounts or...
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Can I cancel or modify my order after it has been placed?

The ability to cancel or modify an order with New England Retail Express depends on their specific policies and typically...
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What should I do if I receive the wrong item?

If the wrong item is received from New England Retail Express, the customer should first verify the order details to rule out...
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General Information

What are the store hours?

Store hours for New England Retail Express vary by location and day, usually opening early and closing in the evening. For the...
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Is there a minimum order amount for online purchases?

New England Retail Express likely has specific minimum order requirements that may vary by product type or location. For the...
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Are there any upcoming sales or promotions?

New England Retail Express frequently runs various promotions and sales throughout the year. To find details on upcoming...
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How do I apply for a job with New England Retail Express?

Potential applicants for jobs at New England Retail Express can find opportunities on the company's official website, which...
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Payment and Loyalty

What payment methods are accepted?

New England Retail Express typically accepts various payment methods, including major credit cards like Visa and MasterCard, as...
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Is there a loyalty program or rewards program?

As of October 2023, New England Retail Express does not have a widely known loyalty or rewards program, though they may offer...
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Are gift cards available for purchase?

Gift cards may be available through New England Retail Express, but their availability can vary by location or partnered...
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Shipping and Delivery

Do you offer international shipping?

New England Retail Express mainly provides shipping services within the United States, focusing on the New England area, and...
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Do you offer in-store pickup for online orders?

New England Retail Express specializes in logistics and delivery rather than in-store pickup for online orders. Their emphasis...
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Do you ship to PO boxes?

New England Retail Express usually does not ship to P.O. boxes, requiring a physical address for secure delivery. Customers are...
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Returns and Exchanges

Can I return an item purchased online to a physical store?

New England Retail Express has specific return policies that can differ based on the item and situation. Generally, online...
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What is your return policy?

New England Retail Express does not have a clear return policy available for easy reference. The return process may differ...
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What are the customer service policies for defective items?

New England Retail Express has clear guidelines for defective items to ensure customer satisfaction. Customers should report...
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