In a nutshell: If you got a subscription to NFL+ via nfl.com and want a refund, it's vital to act promptly. However, there's no guarantee you'll get your money back, as it depends on the specific circumstances. Read the following for information about how to get started.
If you got a subscription to NFL+ via nfl.com and want a refund, it's vital to act promptly. However, there's no guarantee you'll get your money back, as it depends on the specific circumstances. Read the following for information about how to get started.
Go to the NFL website.
Scroll all the way down until you reach the bottom of the NFL site. Look for the line that says "General & Legal." It's in white lettering on a black background and has a down-pointing arrow to its right.
Click on the down-pointing arrow to the right of "General & Legal" to expand the menu.
The first line under "General & Legal" should say "Support." Click on it. Doing so will open another page that says "How can we help?" at the top.
Under "How can we help?" is a blank search field that says "Search" with a magnifying glass icon to its left. Click on it and type "Get a refund." Don't press enter.
When you type "Get a refund," top article results will automatically appear underneath. One of the articles that appears should say "How do I request a refund for NFL+?" Click on this. Doing so will take you to the "How do I request a refund for NFL+?" article.
Read the "How do I request a refund for NFL+?" article. It provides instructions on how to request a refund, depending on the original purchase method. Before you request the refund, please move on to the next step.
Scroll down on the "How do I request a refund for NFL+?" article until you find the "Related articles" section. Find the link that says "What is the refund policy for NFL+" and click on it. Doing so will take you to the "What is the refund policy for NFL+" article.
Read the "What is the refund policy for NFL+" article. This will help you understand more about the policy and process before asking for the refund.
You'll need to contact customer support if you bought NFL+ through the website. The customer support representative will likely ask you why you want to cancel, so be prepared with an answer just in case. Take note of the date and time you called, along with the name of the person you spoke to.
Contact customer support as soon as you realize you want a refund for NFL+. This will allow you to determine if you're eligible to get your money back and, if so, to start the process without delay.
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