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Mscdirect.com Customer FAQ

Top Answers & How-to Guides

What is Mscdirect.com's Phone Number?

The question we are asked most often is about how to talk to Mscdirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the MSC Direct Advantage Program?

The MSC Direct Advantage Program offers businesses, mainly those with high volumes, benefits such as discounted pricing,...

Can I place an order without an account?

Yes, you can place an order on Mscdirect.com as a guest without needing an account. Guest purchases allow you to select items...
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Recent Mscdirect.com Customer Questions

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Ordering and Shipping

How do I place an order?

Placing an order on Mscdirect.com involves browsing the product selection, using the search function, and adding desired items...
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Can I track my order?

Customers can track orders through the MSC Direct website using a tracking number provided in the confirmation email. This...
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Do you offer international shipping?

MSC Direct generally serves customers in the United States and does not offer international shipping as a standard practice....
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What is your shipping policy?

MSC Industrial Supplies has a thorough shipping policy geared towards meeting various customer requirements. Orders are...
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Can I change the shipping address after placing my order?

Modifying the shipping address after an order is placed on Mscdirect.com can be challenging. Changes are usually permitted only...
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What should I do if my order does not arrive?

If your MSC Direct order is delayed, first check the shipping information in your confirmation email for tracking details. If...
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Payments and Discounts

What payment methods do you accept?

MSC Direct provides multiple payment options, including major credit cards, Purchase Orders for qualifying businesses, and...
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Do you offer bulk discounts?

MSC Direct typically offers bulk discounts based on product type and order size, which can be advantageous for businesses....
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Are there any promotions or discounts available?

Promotions and discounts at Mscdirect.com change regularly, often including special offers, seasonal sales, and bulk purchase...
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Is there a minimum order requirement for bulk discounts?

MSC Direct usually provides bulk discounts without a strict minimum order requirement. However, discounts can vary by product...
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Returns and Warranties

What is your return policy?

MSC Direct features a clear return policy, allowing returns typically within 30 days for unopened items in original condition....
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What are the warranty options for products purchased?

MSC Direct provides various warranty options, primarily manufacturer's warranties that typically cover defects for a defined...
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Account and Membership

What is the MSC Direct Advantage Program?

The MSC Direct Advantage Program offers businesses, mainly those with high volumes, benefits such as discounted pricing,...
Read more

Can I place an order without an account?

Yes, you can place an order on Mscdirect.com as a guest without needing an account. Guest purchases allow you to select items...
Read more

What types of products are included in the MSC Direct Advantage Program?

The MSC Direct Advantage Program features a wide selection of high-quality industrial supplies such as tools, fasteners, and...
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