What is your return policy?

Our return policy at Mscdirect.com is as follows: if you are not completely satisfied with your purchase, you may return the item for a refund or exchange within 30 days of the purchase date. Returned items must be in their original condition and packaging, with all accompanying accessories and documentation. Please note that certain items, such as custom or made-to-order products, may not be eligible for return. To initiate a return, simply contact our customer service team, who will provide you with a return authorization number and instructions. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Once the returned item is received and inspected, a refund or exchange will be processed promptly.