Mr. Cooper Customer FAQ

Escrow payments can increase due to changes in property taxes or homeowners insurance costs. It's important to review your annual escrow analysis statement, which explains any changes. If you believe there is an error, we recommend reviewing the details with our customer service. There’s a link to the most up-to-date contact information right here on this page.

The timeframe for receiving payoff paperwork can vary. Typically, it may take anywhere from 3 to 10 business days after the request is submitted. However, specific circumstances can affect the timing.

There's a link to the most up-to-date contact information right here on this page that you're viewing.

We definitely understand your concern. Usually, payments sent to the incorrect department are rerouted internally. So, if you've sent an escrow check to the payment department, the team should recognize it and ensure it is redirected to the appropriate escrow department. However, it might be a good idea to initiate a follow-up for confirmation. Unluckily, we aren't able to check on specific account details here, but you can use the contact details available on this page to reach out to Mr. Cooper for an update on your escrow check.

Yes, Mr. Cooper can cancel a lost refund check and issue a new one. This process usually involves confirming the check has not been cashed and then moving forward with the cancellation and reissuance. Please remember, this might take some time to complete to ensure the lost check is not misused and the new check reaches its rightful recipient. Reach out to Mr. Cooper directly for an in-depth understanding of how this process works.