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Mozilla Firefox Customer FAQ

Top Answers & How-to Guides

How do I Contact Mozilla Firefox Customer Service?

The question we are asked most often is about how to talk to Mozilla Firefox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Mozilla Firefox Customer Questions

How do I take a screenshot on Firefox?

To take a screenshot in Firefox, you can use the built-in screenshot tool. Click the three horizontal lines in the upper-right corner to open the menu. From there, select "Web Developer," then choose "Take a Screenshot." This allows you to capture the visible part of the page or the entire page. Alternatively, you can also use the keyboard shortcut: press Shift + Ctrl + S (or Shift + Command + S on Mac) to open the screenshot tool directly. Follow the prompts to save or copy your screenshot.
Asked Mar 28, 2025 8:31 PM

There was a Firefox opening page with my favorite websites in three row. I can't set this up now no matter how hard I try. What can I do.

The feature you're referring to is called 'Top Sites' and it appears on your Firefox home page. Typically, the sites you visit most often will automatically populate in this section. However, to manually customize this, go to your Firefox homepage and click on the gear icon in the top-right corner to open the 'New Tab Preferences' panel. Here, you can adjust the number of rows for top sites to your liking (up to 4). You may then drag and drop the sites you like to have on your homepage. If you want to pin a site to prevent it from disappearing, hover over the site and click the 'pin' icon that appears.
Asked Apr 5, 2024 3:47 PM

Help me with my Mozilla Firefox customer service issue

Browser Maintenance

How Do I Clear My Internet and Browser History on Firefox?

You may want to clear your browsing history if you are using a shared computer. There are two ways to clear your browsing...

How can I reset Firefox to its default settings?

To reset Firefox to its original settings, open the menu, select "Help," then "Troubleshooting Information." Click "Refresh...

How do I uninstall Firefox extensions?

To uninstall extensions in Firefox, users should access the menu, go to "Add-ons and themes," find the desired extension in the...

How do I update my Firefox browser?

To update Firefox, users can open the browser, click the menu button, select "Help," and then "About Firefox." This will check...

Privacy and Security

How can I manage privacy settings in Firefox?

Users can manage privacy settings in Firefox by accessing the menu icon, selecting "Settings" or "Options," and navigating to...

What privacy features does Firefox offer?

Mozilla Firefox prioritizes user privacy with features such as Enhanced Tracking Protection to block trackers, a private...

How can I view saved passwords in Firefox?

To see saved passwords in Firefox, users need to open the browser, access the menu by clicking on the three lines, select...

Customization and Management

Can I customize my Firefox toolbar?

Users can easily customize their Firefox toolbar by adding, removing, or rearranging buttons. This process involves...

What extensions or add-ons are available for Firefox?

Mozilla Firefox provides a vast array of extensions and add-ons designed to improve user experience, including tools for...

How do I manage my bookmarks in Firefox?

Managing bookmarks in Mozilla Firefox is simple. Users can bookmark pages by clicking the star icon and find them in the...

Troubleshooting and Performance

What troubleshooting steps can I take to fix crashes in Firefox?

To address Firefox crashes, users should ensure the browser is updated to the latest version, restart in Troubleshoot Mode to...

What performance optimization tips are available for Firefox users?

To optimize performance in Firefox, users should consider updating to the latest version, managing extensions by disabling...

What should I do if Firefox is not loading websites?

When Firefox fails to load websites, users should first check their internet connection. If the connection is fine, they may...
We look to the Mozilla Firefox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mozilla Firefox issues reported to GetHuman

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