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Can I change the recipient's information after I have sent a Moneygram transfer?

Asked 2 years ago
Once a MoneyGram transfer has been completed, changing the recipient's information can be quite challenging. Generally, MoneyGram does not allow modifications to the details of a transfer after it has been sent. This is primarily to ensure the security and integrity of the transaction. If any changes are necessary, such as correcting a misspelled name or updating other details, it is important to act quickly. In many cases, recipients must present identification that matches the details provided during the transaction. If the information does not align, there may be complications in receiving the funds. It is crucial to verify all recipient information before completing a transfer to avoid potential issues. For clients who have mistakenly entered incorrect information, it might be possible to cancel the transaction within a certain timeframe. However, this is contingent upon the specific policies in place and the status of the transfer. One option would be to initiate a refund and then create a new transaction with the correct details. If you would like specific guidance on this matter or need more information about the processes involved, checking the FAQ or help section on the MoneyGram website might provide further clarity. This section is regularly updated and can supply the most accurate and relevant information regarding transactions and any actions that can be taken post-transfer.
Answered Jun 17th 2025

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