When you first filed an unemployment claim with the Minnesota Unemployment Assistance office, you created a benefit account. You can check the status of your unemployment claim using the same method you used to create your account; either online or by phone. You should call on the proper day regarding your issue. If your claim is denied, you can file an appeal online, by mail, or by fax.
As part of the application process for filing an unemployment claim with the Minnesota Unemployment Assistance office, you should have created a benefit account. This account uses your Social Security number and password as a login.
If you forgot your password, don't try to enter multiple passwords, as entering several incorrect passwords may lock you out of your account. You can recover your password by answering the security question you created during the account setup. Alternatively, your password should be included in the mail which was sent to your address several days after completing your application.
When this mail was sent, it's possible you also received a Request for Information. This happens if some part of your unemployment claim was incomplete, or if the state needs to know more about your work history to properly process your claim. You should return this Request for Information as soon as possible, as your benefits application cannot be completed without it.
You can check on the status of your unemployment claim either by phone or online.
Minnesota has two phone numbers for you to call, based on where you live. If you live in Twin Cities, here's the phone number for customer service there. If you live in the Greater Minnesota area, here's your customer service phone number. If you need TTY services, call (866) 814-1252
The phone system supports English, Hmong, Somali, and Spanish languages. If you need an interpreter for a different language, contact customer service to arrange for one.
If you need help completing your benefits application, you should call the Minnesota Unemployment Assistance office between 8:00 a.m. and 4:30 p.m. on Fridays. If you have general questions about the status of your unemployment claim, call between 8:00 a.m. and 2:00 p.m., Mondays through Thursdays.
You can also check the status of your claim online, by using the same portal you used to create your benefit account. On the home page (after logging in), you may see Action Items, which are usually requests for more information pertaining to your case. Read each Action Item carefully, as it will advise you what you must do to resolve it.
If the Minnesota Unemployment Assistance office initially denies your unemployment claim, you may file an appeal either through the online portal, or by mail or fax. Contact the above phone numbers for guidance on where and how to file your appeal.
Include your name, Social Security number, Issue ID number, and the reason for your appeal. Once your appeal is received, a phone hearing will be scheduled. You can check on the status of your appeal using the methods outlined above.
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