Updated July 10, 2025

Michaels Customer FAQ

Recent Michaels Customer Questions

Help me with my Michaels customer service issue

Products and Services

What types of products are sold at Michaels?

Michaels offers a wide variety of products catering to artists and crafters, including art supplies, scrapbooking materials,...

Can I check product availability online?

Yes, Michaels offers an online feature for customers to check product availability at local stores or for online purchases. By...

Do you offer workshops or classes at Michaels stores?

Michaels provides workshops and classes at many locations, suitable for all skill levels, covering a variety of crafts. These...

Does Michaels offer gift cards?

Michaels provides the option to purchase gift cards, available in both physical and digital forms at their website or store...

Are there age restrictions for workshops?

Michaels offers workshops for various age groups and skill levels. Generally, adult workshops do not have age limits aside from...

Do you offer online shopping and delivery?

Michaels provides online shopping, letting customers explore a vast range of arts and crafts supplies from home. They offer...

How can I sign up for the Michaels rewards program?

To enroll in the Michaels rewards program, customers can register online via the Michaels website or in person at a store....

Are there any upcoming sales or promotions?

Michaels regularly hosts sales and promotions on crafting supplies, seasonal items, and home décor, which change weekly. For...

What payment methods are accepted at Michaels?

Michaels accepts various payment options, including major credit and debit cards like Visa, MasterCard, American Express, and...

What is Michaels' return policy?

Michaels has a return policy allowing returns within 60 days of purchase, provided items are unused and in original condition....

What is the policy for damaged or defective merchandise?

Michaels has a policy for addressing damaged or defective items, advising customers to return these products either in-store...

Can I use coupons on sale items?

Michaels typically allows the use of coupons on sale items, but there are exceptions. Items on clearance or part of special...

How do I apply for a job at Michaels?

To apply for a job at Michaels, visit their website to explore career opportunities by job type or location. Complete the...

How can I find a Michaels store near me?

To find a nearby Michaels store, one can use the store locator on the Michaels website by entering a zip code or a city and...

What should I do if I receive the wrong item?

If the wrong item is received from Michaels, it is important to verify the order details first. Then, customers should check...

How do I find crafting project ideas on the Michaels website?

Users can easily find crafting project ideas on the Michaels website by visiting the "Projects" section on their homepage. This...

We look to the Michaels issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Michaels issues reported to GetHuman

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