Metrobank Customer FAQ

To access your app key on your new phone, you may need to go through the app's recovery process. Typically, this involves verifying your identity through other means, such as answering security questions or receiving a verification code via email or SMS. Please follow the instructions provided within the app to retrieve or reset your app key.

You can find your Metrobank account number on your passbook, printed checks, or monthly account statements. It may also be available in your online banking profile or mobile banking app.

If you've forgotten the passcode for your Metrobank online account on the app, simply open the app, select 'Forgotten your login details?' on the main screen, and follow the on-screen instructions to reset your passcode. You may be asked to provide some identifying information for security purposes. Once you have successfully done this, choose a new passcode that is unique and secure. Using a combination of letters, numbers, and special characters can often enhance the security of your account. Always ensure your passcode is something you can remember in the future to avoid the hassle of resetting it again.