How Do I Contact Customer Support from Meetup.com?

MeetUp.com is an online platform dedicated to bringing together people of all backgrounds in your local area. You may scroll through a list of meetups in your area with scheduled dates or start a meetup group in your area. If you are experiencing technical difficulties while using the website or mobile app, or need assistance in using the MeetUp.com platform, contact customer support. In this guide, you will learn how to contact Meetup's customer support.

MeetUp.com Help Desk

MeetUp.com Help Desk

Before contacting MeetUp.com customer support, the help desk is the first way to look for answers to common questions about using the platform.

To search for an answer on the help desk to a question:

1. Visit the MeetUp.com website
2. Log into your Meetup account to access the help desk
3. Scroll to the bottom of the webpage and click 'Help.'
4. Once taken to the help desk, type into the search bar the question or problem you are experiencing while using the Meetup platform.
5. You will be matched to written articles with keywords that matched the question you submitted into the search bar.

If you cannot find the answer to a question regarding meetup.com, you can submit a support ticket.

To submit a support ticket with MeetUp.com:

1. Click onto a category in the help desk that most relate to the problem or question you have.
2. In the bottom-right corner, a blue button labeled 'Get Help' will appear
3. Click this button, and a text box will open up that you may fill in with your question
4. If you have already gone through the process of searching for a related article, and have not found an answer, you will be allowed to submit a support ticket.
5. You will be shown a list of possible answers via written articles. Scroll to the bottom of this list to reach the button labeled 'Contact Support'
6. Fill in the information boxes with your email, the subject of your support ticket, and describe your problem or request with MeetUp.com.
7. Click 'Submit'

Once you have followed these steps, you have successfully submitted a support ticket with Meetup.com. You will receive a response to the email you had filled into the information box on the support ticket.