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MantelsDirect.com Customer FAQ

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What is MantelsDirect.com's Phone Number?

The question we are asked most often is about how to talk to MantelsDirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent MantelsDirect.com Customer Questions

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Mantel Features

What materials are available for mantels?

MantelsDirect.com provides a wide variety of mantel materials, including wood (like oak and cherry), engineered wood, metal...
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Are the mantels suitable for both gas and wood-burning fireplaces?

MantelsDirect.com provides a range of mantels suitable for both gas and wood-burning fireplaces, but the compatibility varies...
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Do you provide mounting hardware with the mantels?

MantelsDirect.com generally includes the necessary mounting hardware with their mantels, but this can vary by style or...
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What types of finishes are offered for mantels?

MantelsDirect.com provides a wide selection of finishes for their mantels, including natural wood stains like oak and cherry,...
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Customization and Installation

Can I customize the size of the mantel?

MantelsDirect.com provides a range of mantels in various sizes, with some options for customization based on the product....
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Do you offer installation services?

MantelsDirect.com specializes in selling mantels and related items, but does not provide installation services. They do offer...
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Can I order a mantel without a fireplace?

Yes, it is possible to order a mantel even without a fireplace. Many individuals opt for mantels as decorative elements in...
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What is the recommended clearance around the fireplace for installing a mantel?

When installing a mantel, maintaining correct clearances is vital for safety. Generally, a minimum of 12 inches is recommended...
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Shipping and Policies

Do you offer international shipping?

MantelsDirect.com mainly serves customers in the United States and may not have standard international shipping for all items....
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What is the return policy for mantels?

The return policy for mantels generally permits returns within 30 days of delivery, requiring the item to be in original...
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How long does it take to ship a mantel?

The shipping duration for a mantel from MantelsDirect.com typically ranges from five to ten business days after processing, but...
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Is there a warranty available for mantels?

MantelsDirect.com provides warranties on their mantels, varying by product and materials. Typically, a limited warranty covers...
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Customer Engagement

Can I see customer photos of installed mantels?

MantelsDirect.com features customer-submitted photos of installed mantels on their website, often found in gallery or showcase...
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What should I consider when choosing a mantel style?

When selecting a mantel, one should consider the home’s aesthetic, size in relation to the firebox and wall, functionality for...
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