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Madewell Customer FAQ

Top Answers & How-to Guides

What is Madewell's Phone Number?

The question we are asked most often is about how to talk to Madewell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any exclusions to Madewell's promotions and discounts?

Yes, certain exclusions apply to Madewell's promotions and discounts. Some items may be ineligible for discounts, such as third-party...
Ask any question you have about Madewell customer service, get an answer now.
Contact Madewell customer service

Order Status

How can I check the status of my order?

You can check the status of your Madewell order by logging into your account on the Madewell website and viewing your order history....
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Can I track my order?

Yes, you can track your order with Madewell. Once your order has been shipped, you will receive a confirmation email with a tracking...
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Returns and Exchanges

What is Madewell's return policy?

Madewell's return policy allows customers to return unworn and unused items within 30 days of purchase, either in-store or online,...
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How long does it take to process a return?

The processing time for returns at Madewell typically takes around 2-3 weeks. Once the returned items are received by Madewell, it...
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Payment Methods

What payment methods does Madewell accept?

Madewell accepts various payment methods to provide customers with convenience while shopping. Currently, we accept payments through...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping services for all Madewell purchases. Our team takes pride in providing the perfect finishing...
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Order Changes

Can I cancel or make changes to my order after it has been placed?

Yes, you can cancel or make changes to your Madewell order after it has been placed, but only if it hasn't been processed for shipment...
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Sizing Chart

What is Madewell's sizing chart?

Madewell provides a comprehensive sizing chart to help customers determine the best fit for their clothing. Our sizing chart includes...
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Promo Codes

Can I use multiple promo codes on a single order?

No, Madewell only allows the use of one promo code per order. It means that you cannot combine or stack multiple promo codes at the...
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International Shipping

Does Madewell offer international shipping?

Yes, Madewell offers international shipping to select countries. Customers outside of the United States can enjoy the same stylish...
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Promotions and Discounts

Are there any exclusions to Madewell's promotions and discounts?

Yes, certain exclusions apply to Madewell's promotions and discounts. Some items may be ineligible for discounts, such as third-party...
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Help me with my Madewell customer service issue

Ask any question you have about Madewell customer service. We will do our best to get you answers right away.
We look to the Madewell issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Madewell issues reported to GetHuman
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