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Madewell Customer FAQ

Top Answers & How-to Guides

What is Madewell's Phone Number?

The question we are asked most often is about how to talk to Madewell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Madewell Customer Questions

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Order Tracking and Changes

How can I check the status of my order?

To check an order's status with Madewell, customers should visit madewell.com to use the order tracking section, enter their...
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Can I track my order?

Yes, tracking an order from Madewell is easy. Customers receive an email with a tracking number after placing an order, which...
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Can I cancel or make changes to my order after it has been placed?

Once an order is placed with Madewell, changing or canceling it is challenging due to their fast processing. Quick action is...
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Returns and Exchanges

What is Madewell's return policy?

Madewell's return policy allows returns within thirty days for unworn and unwashed items with tags attached. Returns can be...
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How long does it take to process a return?

The processing time for Madewell returns usually spans three to five business days after the item is received at the warehouse....
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What should I do if I receive the wrong item?

To address receiving the wrong item from Madewell, customers should first verify order details against the packing slip. Next,...
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Payment and Promotions

What payment methods does Madewell accept?

Madewell supports various payment options, including major credit cards like Visa and MasterCard, as well as digital wallets...
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Can I use multiple promo codes on a single order?

Madewell usually allows only one promo code per order, so customers must select the most beneficial discount. It is wise to...
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Are there any exclusions to Madewell's promotions and discounts?

Madewell's promotions usually have specific exclusions such as third-party brands, select sale items, and limited edition...
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Are there specific promotions for first-time customers?

Madewell frequently has promotions for first-time customers, often offering a discount on their first purchase for those who...
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Shipping and Pickup

Do you offer gift wrapping services?

Madewell does not typically provide gift wrapping services but offers attractive eco-friendly packaging suitable for gifts....
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Does Madewell offer international shipping?

Madewell does provide international shipping to several countries, allowing overseas customers to shop easily. However, they...
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Can I reserve items online for in-store pickup?

Currently, Madewell does not provide an option to reserve items online for in-store pickup. Customers can check item...
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Loyalty and Notifications

How can I find out about new product launches and restocks?

To stay informed about new product launches and restocks from Madewell, one can frequently check the official website,...
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What loyalty programs or rewards does Madewell offer?

Madewell features a loyalty program called Madewell Insider, rewarding customers with points for every dollar spent, which can...
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Madewell issues reported to GetHuman
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