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Madamemadeline.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Madamemadeline.com Customer Service?

The question we are asked most often is about how to talk to Madamemadeline.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Madamemadeline.com Customer Questions

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Order Tracking and Changes

How can I track my order?

To track an order from Madamemadeline.com, locate the confirmation email for the tracking number and link it contains. You can...
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Can I cancel or change my order?

Madamemadeline.com has specific policies for order changes or cancellations, which usually allow actions only within a certain...
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What should I do if my order is delayed?

In case of an order delay from Madamemadeline.com, customers should first check the order status via the confirmation email or...
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Can I pre-order items that are out of stock?

Madamemadeline.com does permit pre-orders for certain out-of-stock items, but this depends on the product's popularity and...
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Returns and Exchanges

What should I do if I receive a damaged item?

If an item from Madamemadeline.com arrives damaged, promptly inspect the packaging and capture photos of any damage. Check the...
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What is your return policy?

Madamemadeline.com has a return policy ensuring customer satisfaction, generally allowing returns within thirty days of...
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Can I return or exchange a product without its original packaging?

At Madamemadeline.com, returning or exchanging products without their original packaging is typically discouraged, and items...
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Payment and Shipping

What payment methods do you accept?

Madame Madeline accepts several payment methods, including major credit cards like Visa and MasterCard, as well as PayPal. For...
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Do you offer international shipping?

Madamemadeline.com does provide international shipping to selected countries, allowing customers outside the U.S. to enjoy...
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How long does it take to process an order?

Order processing times at Madamemadeline.com usually range from one to three business days, depending on product type and order...
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Promotions and Discounts

Are there any coupon codes or promotions available?

Madamemadeline.com regularly provides various coupon codes and promotions, including discounts and free shipping. For the...
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Do you offer wholesale or bulk discounts?

Madame Madeline provides wholesale and bulk purchasing options, typically featuring volume-based discounts for larger orders....
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Do you offer gift wrapping services?

Madamemadeline.com does not explicitly state that gift wrapping is available, but they offer a range of beauty products that...
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Product Information

Are there any specific care instructions for the products?

Madame Madeline suggests general care recommendations for their products, including regular cleaning of makeup brushes and...
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What sizes do you offer for your products?

Madame Madeline provides a variety of product sizes, including false lashes that come in multiple lengths, styles, and...
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