What is your return policy?

Our return policy at Madamemadeline.com is designed to ensure customer satisfaction. If you are not fully satisfied with your purchase, we accept returns within 30 days of delivery. However, please note that the product must be unused, unopened, and in its original packaging. We kindly request customers to contact our customer service team before initiating a return to obtain a return authorization number. Shipping charges for returns are the responsibility of the customer, unless the return is due to our error. Once we receive the returned item, we will inspect it and process the refund within 5 business days. Please keep in mind that certain items, such as false eyelashes, are non-returnable due to hygiene reasons unless they arrive damaged or defective. For more detailed information, please refer to our return policy page on our website. Your satisfaction is our top priority, and we strive to ensure a hassle-free return process.