Can I return or exchange a product without its original packaging?

No, unfortunately, we do not accept returns or exchanges without the original packaging. The original packaging is essential as it ensures the product's safety during transit and helps us maintain our quality standards. Additionally, having the original packaging enables us to verify the authenticity of the returned/exchanged item. We understand that circumstances may arise where the packaging is damaged or misplaced, but we kindly request our customers to retain it until they are completely satisfied with the product. However, if there is a genuine issue with the item, please contact our customer service team, and we will do our best to assist you with your specific situation.