Macy's Credit Card Customer FAQ

An authorized user does not receive a credit card with the same number as the primary account holder. Each card will have a unique number, but both cards are linked to the same account and share the account's credit line and payment history.

If your Macy's Credit Card is lost or stolen, it's important to report this immediately to protect your account. You should contact Macy's Customer Service directly at 1-888-257-6757, available 24 hours a day, 7 days a week. They can assist with cancelling the existing card, investigating any fraudulent charges and issuing a new card. Please have all relevant information on hand when you call, such as your account number and recent transaction history. Once the report has been made, monitor your account and statements closely to ensure no unauthorized transactions occur.

To change the credit card used for paying your Macy's charges, you will need to log in to your online account on the Macy's website. Go to the "Account" section and select "Payment Options." You will then have an option to add a new credit card. After adding your new card details, make sure to set it as your preferred payment method. If you experience difficulties or need further assistance, Macy's customer service is available to help you navigate through the process. Please note that paying your Macy's Credit Card with another credit card is not typically allowed. You would usually use a checking account to pay your Macy's credit card bill.