If your Luxottica eyewear is in need of repair, you can probably get it repaired by Luxottica. However, before you do, you must first check with the retailer you purchased it from to see if the retailer can repair it. If that is not possible, you can submit a repair request to Luxottica online.
Luxottica is one of the largest eyewear companies in the world. Its eyeglass frames are stamped by some of the world's most recognizable brands like Ray-Ban, Prada, Coach, and Chanel. But what happens if you receive your order and there's a problem? If your Luxottica eyewear is damaged or defective, you need to know how to get it repaired. To learn how to submit a request for Luxottica, just keep reading. The following information will provide you with a step-by-step guide for submitting your repair request.
Before you submit a repair request to Luxottica, the company asks that you contact the retailer where you bought the eyewear and ask about any warranties or repair services it features. If the retailer will repair your eyewear, you should use its services instead of asking Luxottica to repair it.
If your eyewear is covered by the Luxottica warranty, the repair will cost you nothing. If it is no longer covered by the Luxottica warranty, you can still submit a service request, but you will be required to pay for the repair. If you no longer have your proof of purchase, your eyewear will be considered out-of-warranty. Custom eyewear can usually be repaired; Luxottica will examine it and let you know what your repair options are. You will need to have a credit or debit card to cover and charges stemming from the repair if it is not covered by warranty. No other payment options are available.
To submit your repair request, follow these instructions:
Luxottica will contact you within 5 business days to let you know whether your eyewear is under warranty or not and what your repair options are. If your case is a complex one, such as a request for custom eyewear, it may be more than five business days before you are contacted by Luxottica.
If you have any questions, contact a Luxottica customer service representative. You can reach one by phone or help forum.
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