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Lush.com Customer FAQ

Top Answers & How-to Guides

What is Lush.com's Phone Number?

The question we are asked most often is about how to talk to Lush.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To establish an account on Lush.com, visit their official site and find the "Sign In" or "Register" option. Fill out the...

How can I subscribe to your newsletter?

To subscribe to the newsletter for Lush.com, customers should visit the website and locate the sign-up section, typically at...
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Recent Lush.com Customer Questions

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Account Management

How do I create an account?

To establish an account on Lush.com, visit their official site and find the "Sign In" or "Register" option. Fill out the...
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How can I subscribe to your newsletter?

To subscribe to the newsletter for Lush.com, customers should visit the website and locate the sign-up section, typically at...
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Can I redeem gift cards online?

Gift cards can indeed be redeemed on Lush.com by entering the code during checkout. Ensure the card is valid and check for any...
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Order and Shipping

How do I track my order?

To track an order from Lush Cosmetics, visit their official website and find the order tracking section, usually under "Help"...
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Do you offer international shipping?

Lush.com does provide international shipping, but the specific countries and any limitations may differ. For details on...
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What is your return policy?

Lush.com has a customer-friendly return policy that allows returns on unopened items within a specific timeframe. Opened items...
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Payment and Rewards

What payment methods do you accept?

Lush.com accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover. PayPal is also...
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What is the Lush Rewards program?

The Lush Rewards program aims to enhance customer loyalty by offering points on purchases that can be redeemed for discounts,...
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Product Information

Are your products cruelty-free?

Lush is dedicated to being cruelty-free, meaning they do not test on animals throughout any production phase. They promote...
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Do you have any vegan options?

Lush offers a wide range of vegan products, including shower gels, shampoos, face masks, and more, all free of animal-derived...
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What are the ingredients used in Lush products?

Lush products are made from fresh, high-quality, and ethically sourced ingredients, including natural essential oils, butters,...
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Do you offer samples of your products?

Lush does not usually provide traditional samples, but they offer smaller sizes of popular items, testers in select stores, and...
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Sustainability and Store Locator

What is your sustainability policy?

Lush Cosmetics prioritizes sustainability by sourcing ingredients ethically, reducing packaging waste, and promoting community...
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How can I find the nearest Lush store?

To locate the nearest Lush store, users can utilize the store locator tool on the official website by entering their city or...
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We look to the Lush.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lush.com issues reported to GetHuman
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