What is your return policy?

Lulus.com has a customer-friendly return policy designed to ensure a positive shopping experience. Customers can return eligible items within thirty days of the original purchase date. To qualify for a return, items must be unused, in their original condition, and still have tags attached. Items that do not conform to these guidelines may not be accepted. Lulus offers free returns, which means that customers can use a prepaid return shipping label provided by the company, making the process quick and convenient. After items are received at their warehouse, Lulus processes returns promptly, and customers can expect to see their refund back on the original payment method within a few business days. It is important for customers to check the latest updates on the Lulus.com website, as specific terms and conditions, such as final sale items or special promotions, may affect the return process. A visit to the customer service section of the site can provide additional details about initiating a return and what items may be eligible.