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LogistiCare Customer FAQ

Top Answers & How-to Guides

What is LogistiCare's Phone Number?

The question we are asked most often is about how to talk to LogistiCare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LogistiCare Customer Questions

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Ride Tracking and Issues

What should I do if my ride is late?

If a ride from LogistiCare is late, it is recommended to wait approximately fifteen to twenty minutes. After checking your...
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How can I track my transportation service?

LogistiCare offers several tracking options for transportation services, including a scheduling tool on their website or app,...
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What happens if I need assistance during my ride?

If a passenger needs help during their LogistiCare ride, the trained driver can assist with any immediate concerns and may stop...
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Transportation Services

What transportation services does LogistiCare offer?

LogistiCare offers diverse non-emergency medical transportation services, ensuring eligible individuals can reach medical...
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Can I use LogistiCare for non-medical transportation?

LogistiCare mainly offers non-emergency medical transportation for medical appointments and health services. Although some...
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How does LogistiCare ensure safety during transportation?

LogistiCare prioritizes passenger safety through strict vetting of transportation providers, requiring background checks and...
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Are rides wheelchair accessible?

LogistiCare provides transportation options for individuals with special needs, including wheelchair-accessible rides. When...
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Scheduling and Cancellations

How can I schedule a ride with LogistiCare?

To schedule a ride with LogistiCare, first confirm eligibility for their transportation services. Then, use the designated...
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What should I do if I need a ride for a medical appointment?

LogistiCare offers transportation for non-emergency medical appointments, requiring individuals to first confirm eligibility...
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Can I book rides for round trips?

LogistiCare does offer round-trip transportation services, but availability may vary based on several factors. When booking,...
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How can I cancel a scheduled ride?

To cancel a scheduled ride, users can typically utilize the options provided during booking, such as the website or app. They...
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Insurance and Eligibility

What types of insurance does LogistiCare accept?

LogistiCare's accepted insurance types depend on their contracts with regional Medicaid programs and other insurers, including...
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What are the eligibility criteria for using LogistiCare?

LogistiCare eligibility for non-emergency medical transportation is typically based on enrollment in Medicaid or a qualifying...
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Operational Information

What are the hours of operation for LogistiCare services?

LogistiCare's hours of operation can differ by service and region, typically aligning with standard weekday hours, while some...
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Is LogistiCare available in my area?

LogistiCare operates in many regions throughout the United States. To find out if services are available in a specific...
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What is the process for filing a complaint regarding services?

To file a complaint about LogistiCare services, one should clearly define the issue, gather relevant details, and then use...
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We look to the LogistiCare issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LogistiCare issues reported to GetHuman
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