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LiveChat Customer FAQ

Top Answers & How-to Guides

What is LiveChat's Phone Number?

The question we are asked most often is about how to talk to LiveChat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for your service?

To register for LiveChat, users should visit the official website, where they can initiate a free trial or create an account by...

What are the pricing plans available?

LiveChat provides several pricing plans tailored to various business needs, including Starter, Team, Business, and Enterprise...
Ask any question you have about LiveChat customer service, get an answer now.
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Product Information

What is LiveChat and how does it work?

LiveChat is a customer service platform that enhances interaction between businesses and clients through real-time chat. It...
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What features does your platform offer?

LiveChat offers various features aimed at improving communication and customer support, including real-time chat for instant...
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Are there integrations with other tools?

LiveChat offers numerous integrations with various tools to improve business workflows and customer service. Popular platforms...
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Can I use LiveChat for eCommerce integration?

LiveChat can indeed be used for eCommerce integration, providing tools like real-time chat and automation features that improve...
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Account Management

How can I sign up for your service?

To register for LiveChat, users should visit the official website, where they can initiate a free trial or create an account by...
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What are the pricing plans available?

LiveChat provides several pricing plans tailored to various business needs, including Starter, Team, Business, and Enterprise...
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Is there a free trial available?

LiveChat does provide a free trial, allowing potential users to explore its features without any cost. This trial lets...
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How do I manage multiple chat agents?

Effectively managing multiple chat agents is essential for providing excellent customer service. LiveChat offers tools for role...
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Setup and Customization

How do I set up chat for my website?

To set up chat on a website with LiveChat, one must create an account, customize the chat widget, and integrate provided...
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Is there a mobile app for LiveChat?

LiveChat has a mobile app that enables users to handle customer interactions on smartphones or tablets. This app includes...
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How can I customize my chat interface?

LiveChat allows users to personalize their chat interface to match brand identity by changing colors, fonts, and widget...
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Support and Training

What kind of support do you provide for users?

LiveChat provides various support resources, including a comprehensive help center filled with articles and guides, a community...
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Are there resources for training on LiveChat?

LiveChat provides various training resources including detailed documentation, tutorials, webinars, and a YouTube channel....
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Analytics and Security

Can I analyze chat data and performance?

LiveChat allows users to analyze chat data and performance using various tools. Businesses can track response times, chat...
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What security measures are in place for chats?

LiveChat prioritizes security by using encryption protocols like SSL to protect chat data, applying strict access controls, and...
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