What Do I Do If I Forgot My Leapfrog Parental Lock Code?

You recently purchased a LeapFrog product for your child or grandchild but forgot the parental lock code? Take it easy and breathe, because retrieving the code is as easy as logging into your LeapFrog account. Keep in mind that the retrieval steps are the same regardless of the LeapFrog device. However, with LeapTV, it's possible to bypass the code prompt.

Retrieve Your Parental Lock Code

1. Go to www.leapfrog.com and sign into your account, please be aware you'll need to sign in with the email address used to set up the LeapFrog device.
2. Once signed in, you'll see your account dashboard. Click on Account Information. Here, you'll be able to view all devices connected to this account. The Parental Lock Code information will be underneath an orange edit button.

LeapTV Shortcut

Typing the following sequence will allow you to bypass the code prompt by opening the Parent Settings. 1 9 6 (Backspace) 8 7

Then, you'll be able to change the Parent Lock Code for LeapTV.

Tips for Your LeapFrog Account

1. LeapFrog.com is accessible through any smart device or computer.
2. Try to use the same email address when you activate any new device. Otherwise, keeping the emails straight would be difficult unless you wrote the information down in a safe place.
3. When you have some downtime, it's advised to log into your online account and just explore some of the different links and tabs. That way, you'll know where to find what's needed when you need it.
4. LeapFrog has a Support tab, located close to the search bar, where many resources are listed. PDF documents, tutorial videos and support centered by type of product are some of the options available. LeapFrog also has customer service and support representatives available by phone here or email. You will also see any changes to their customer service options on the support page.