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Leap Wireless Customer FAQ

Top Answers & How-to Guides

What is Leap Wireless's Phone Number?

The question we are asked most often is about how to talk to Leap Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my account balance?

Leap Wireless offers multiple methods for checking account balances, including logging into an online account, using a mobile...

What payment methods are accepted by Leap Wireless?

Leap Wireless accepts various payment methods for customer convenience, including major credit and debit cards, electronic...
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Recent Leap Wireless Customer Questions

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Account Management

How do I check my account balance?

Leap Wireless offers multiple methods for checking account balances, including logging into an online account, using a mobile...
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What payment methods are accepted by Leap Wireless?

Leap Wireless accepts various payment methods for customer convenience, including major credit and debit cards, electronic...
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Can I change my phone number with Leap Wireless?

Leap Wireless does permit customers to change their phone numbers under certain conditions, often requiring account...
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Device and Plans

What services does Leap Wireless offer?

Leap Wireless, primarily through its Cricket brand, offers a variety of mobile services including voice, text, and data access....
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What are the available plans and pricing options?

Cricket, under Leap Wireless, offers various plans that include both prepaid and postpaid options, featuring unlimited talk and...
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Can I bring my own device to Leap Wireless?

Leap Wireless allows customers to bring their own devices, provided they are compatible with the GSM network and not marked as...
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How can I unlock my device for use with other carriers?

To unlock a device for other carriers, check eligibility through Cricket's policies, ensuring it is paid off and has met...
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Coverage and Roaming

Where can I find Leap Wireless coverage?

To find coverage information for Leap Wireless, visiting the official website or Cricket Wireless is recommended. There, users...
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Are there international roaming options available with Leap Wireless?

Cricket Wireless offers international roaming options that depend on the selected plan. Users can purchase add-ons for calls,...
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Customer Support

What is Leap Wireless's return and refund policy?

Leap Wireless has a return policy typically allowing returns within fourteen days of purchase, given the device is in like-new...
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What should I do if I encounter issues with my device?

If encountering device issues with Leap Wireless or Cricket Wireless, first restart the device to fix minor glitches. Then...
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Policies and Discounts

Are there any referral bonuses for referring new customers to Leap Wireless?

Leap Wireless frequently offers referral programs that reward current customers for bringing in new users, often providing...
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What are the terms and conditions for Leap Wireless contracts?

The terms and conditions for Leap Wireless contracts generally outline the rights and duties of both the provider and the...
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Does Leap Wireless offer any student discounts?

Leap Wireless, under the Cricket brand, does not have a dedicated student discount program but provides various promotions...
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