The question we are asked most often is about how to talk to Larson Doors customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Door pin is broke or stuck. You can open if you turn handle up but not while turning it down
It sounds like there may be an issue with the door hardware or the mechanism itself. If the door pin is stuck or broken, it might need to be replaced or repaired. We recommend checking the alignment of the door and the handle. If the handle only functions when turned up, this can indicate a problem with the latch or the internal components. Further inspection or assistance might be necessary to resolve the issue effectively.
Asked Dec 2, 2024 4:23 PM
On my retractable screen storm door, when you put it up, the glass pane won't latch and stay up. It's like the window doesn't quite go up far enough to get under the latch.
It sounds like there may be an alignment issue with the glass pane on your retractable screen storm door. First, check that there is no debris or obstruction preventing the glass from fully elevating. Ensure that the door frame is level, as an uneven surface can sometimes cause alignment issues. If adjustments to the frame or hinges do not resolve the problem, it may be necessary to consult the installation manual for specific adjustments or remedies, or consider reaching out for professional assistance.
Asked Sep 14, 2024 2:04 AM
for a full view door, how deep does the glass go into the frame, need to know before I drill a hole.
The glass on a full view door typically goes about 1/2 inch into the frame. For accurate results, we recommend checking your specific door model's dimensions before drilling.
Asked Jul 11, 2024 10:40 PM
I want to put a retractable screen in my full view larson door. e
You can definitely add a retractable screen to your full view Larson door. It's a straightforward process. However, you must ensure the retractable screen kit is compatible with your Larson door model. These kits usually come with all the necessary equipment and a guide for installation. Remember to measure the size of your door before purchasing the kit to ensure a proper fit. Then, simply follow the instructions provided. If you feel uncomfortable doing this yourself, consider hiring a professional for the job.
Asked May 17, 2024 8:26 PM
I have a broken window in my retractable screen door
We're sorry to hear about your broken window. If you own a door from Larson Doors, the best course of action is to replace the damaged part. They offer replacement parts on their website including new screen rolls, handles, closers, and more. Do ensure to check the model and size of your door before ordering parts to guarantee a perfect fit. If the damage is significant, it may be more effective to replace the entire door. For safety purposes, it's important to address a broken window as soon as possible to prevent potential injuries.
Asked Mar 6, 2024 12:31 AM
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