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Lancome Customer FAQ

Top Answers & How-to Guides

What is Lancome's Phone Number?

The question we are asked most often is about how to talk to Lancome customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Lancome customer service, get an answer now.
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Recent Lancome Customer Questions

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Order and Shipping

How do I track my order?

To track an order with Lancôme, customers should visit the official website and look for the "Order Status" or "Track Your...
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Do you offer free shipping?

Lancôme generally has promotions that feature free shipping for orders exceeding a specific amount, particularly during events...
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Can I purchase Lancome products internationally?

Purchasing Lancôme products internationally is usually possible, but it depends on local laws and shipping options. Online...
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Product Information

What are the best-selling products at Lancome?

Lancôme offers a diverse range of popular beauty products, including the Advanced Génifique Youth Activating Serum, known for...
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What is the shelf life of Lancome skincare products?

The shelf life of Lancôme skincare products typically lasts three years when unopened. Once opened, it is advisable to use them...
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What are the top-rated Lancome products?

Lancome offers a variety of highly regarded beauty products. Key favorites include the Teint Idole Ultra Wear Foundation for...
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Returns and Policies

What is the return policy for Lancome products?

Lancome’s return policy allows returns of unopened items within about thirty days, while opened products may be returned based...
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What is the Lancome loyalty program and how does it work?

The Lancome loyalty program rewards customers for their engagement and purchases with a points system. Points can be earned...
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Do you offer gift wrapping services?

Lancome usually does not provide gift wrapping services for online or in-store purchases. However, their products often feature...
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Animal Testing and Ingredients

Are Lancome products tested on animals?

Lancôme is dedicated to high ethical standards and has a policy against animal testing, opting for alternative methods for...
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What ingredients should I avoid if I have sensitive skin?

For those with sensitive skin, it is advisable to avoid certain ingredients that may cause irritation. These include...
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Product Sampling and Promotions

Can I get samples before purchasing a product?

Lancôme understands the importance of trying products before buying. While sample availability varies, many retailers and their...
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Do you have seasonal promotions or limited edition items?

Lancôme provides seasonal promotions and limited edition items that celebrate holidays and occasions. These may include...
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Can I sign up for samples of new products?

Lancôme occasionally offers samples of new products through promotions or events, but availability can change. To stay updated,...
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Skin Type Suitability

Are Lancome products suitable for sensitive skin?

Lancome provides a variety of products appropriate for sensitive skin, featuring gentle ingredients to reduce irritation. It is...
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How can I find the right shade for my foundation?

Finding the right foundation shade can be a rewarding process. It starts with identifying your skin undertone, which can be...
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How can I recycle my empty Lancome packaging?

Lancôme packaging can be recycled through local programs. It's important to check the recyclability of materials in your area...
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We look to the Lancome issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lancome issues reported to GetHuman
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