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Lancome Customer FAQ

Top Answers & How-to Guides

What is Lancome's Phone Number?

The question we are asked most often is about how to talk to Lancome customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase Lancome products internationally?

Yes, Lancome products are available for purchase internationally. Lancome is a global brand and their products can be found in various...
Ask any question you have about Lancome customer service, get an answer now.
Contact Lancome customer service

Order Tracking

How do I track my order?

You can track your order by logging into your Lancome account and checking the status of your recent orders. Once your order has been...
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Best-Selling Products

What are the best-selling products at Lancome?

At Lancome, our best-selling products are known for their exceptional quality and remarkable results. Our customers absolutely adore...
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Shipping

Do you offer free shipping?

Yes, Lancome offers free standard shipping on all orders over a certain minimum purchase amount. This offer applies to both online...
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Return Policy

What is the return policy for Lancome products?

Lancome offers a hassle-free return policy for customers unsatisfied with their purchased products. If you are not completely content...
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Animal Testing

Are Lancome products tested on animals?

No, Lancome does not test its products on animals. As a brand committed to both quality and ethics, Lancome ensures that all its products...
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Samples

Can I get samples before purchasing a product?

Yes, Lancome offers samples of their products before making a purchase. They understand the importance of trying a product before committing...
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Loyalty Program

What is the Lancome loyalty program and how does it work?

The Lancome loyalty program, named Lancome Elite Rewards, is a special program designed to reward and appreciate our loyal customers....
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Sensitive Skin

Are Lancome products suitable for sensitive skin?

Yes, Lancome products are suitable for sensitive skin. Lancome understands the unique needs of sensitive skin and has developed a range...
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Shelf Life

What is the shelf life of Lancome skincare products?

The shelf life of Lancome skincare products varies depending on the specific product. However, as a general guideline, our skincare...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for all purchases made through our website. At Lancome, we understand the importance of making...
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International Purchase

Can I purchase Lancome products internationally?

Yes, Lancome products are available for purchase internationally. Lancome is a global brand and their products can be found in various...
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Help me with my Lancome customer service issue

Ask any question you have about Lancome customer service. We will do our best to get you answers right away.
We look to the Lancome issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lancome issues reported to GetHuman
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