KuCoin Customer FAQ

To qualify for VIP membership on KuCoin, users typically need to meet specific trading volume requirements over a set period. Different VIP levels have varying volume thresholds, often measured in BTC or other cryptocurrencies. Additionally, higher tiers may offer more benefits, such as lower trading fees and exclusive access to certain features. It's important to check the latest requirements directly on the platform.

To qualify for KuCoin's VIP Gold membership, users typically need to meet specific trading volume requirements within a designated timeframe. This often includes trading a minimum amount of assets on the platform and may vary based on the platform's current policies. Additional benefits for VIP members usually include reduced trading fees, priority customer support, and other exclusive features. Please refer to the most current details directly on the KuCoin platform.

Unrealized profit on KuCoin refers to the potential profit you could make if you were to sell your assets at the current market price. This remains as unrealized profit until you actually sell your assets. Once you sell, your profit is realized and is reflected in your balance. Unrealized profit just gives you an idea of how much you stand to earn if you were to sell right now. If your profit is still showing as unrealized, it’s because you still hold the assets. Once you sell your assets off, then the profit becomes realized.

Facial verification errors can occur due to a number of reasons such as low light conditions, bad camera quality, rapid movements or not facing the camera directly. We recommend ensuring you are in good lighting conditions and staying still during the process. Also, make sure your face is not obscured by any items like glasses, hats, or masks. If the problem persists despite these adjustments, there could be a temporary issue with the verification system. We recommend you to try again after a short period of time. If the issue continues, please check if your app is updated to the latest version, as older versions might have bugs that can cause this problem.

Lamentamos escuchar que estás teniendo problemas con una transacción. En KuCoin, nos tomamos muy en serio las disputas de transacciones. Si has iniciado una apelación y aún no has recibido respuesta, por favor ten paciencia. Nuestro equipo está trabajando para resolver todas las apelaciones lo más rápido posible. Si el problema persiste después de un tiempo razonable, aconsejamos revisar todos los detalles proporcionados durante la apelación para asegurarte de que toda la información es correcta. También puedes intentar apelar de nuevo si consideras que el asunto no se está abordando adecuadamente. Te aseguramos que tu asunto se resolverá de la mejor manera posible.