KuCoin Customer Service Issues

Hello KuCoin Support Team, I am writing to seek assistance regarding my KuCoin account under the email [redacted] Recently, I enabled the Google 2FA for added security. However, when attempting to login again, I encountered an issue where I was prompted to input the code sent by the Google 2FA app. Despite copying and pasting the correct code, I kept receiving the KuCoin verification error [redacted]. I have followed all the advice provided by your online support team but have been unable to resolve the problem or login to my account. I am willing to provide any necessary proof to verify my ownership of the account. Thank you for your understanding and anticipated support. Warm regards, Ahmed Salah Jalal

IDA, the trading app, is a core partner. I deposited nearly $[redacted], but after being promised double rewards, they refused our withdrawals. Furthermore, their app is not working properly. We feel scammed; please address this issue. Kucoin is a trusted foreign exchange platform. Using their name inappropriately could damage their reputation. We invested through Kucoin as our money travels through your wallet address. Kindly help us resolve this matter.

Attention Admins, I urgently need to report a wallet on KuCoin's system that has scammed numerous individuals in the Middle East. Please assist in blocking this wallet linked to the scam application "Jawa Eye," connected to the creator. I personally lost $4,[redacted] to this scam promising guaranteed returns on investments. They are now attempting to withdraw $[redacted] million from the exchange, which belongs to many unsuspecting victims. The scammers are based in Indonesia. I have also reached out to Justin Sun regarding this critical matter. Kindly take action to prevent further losses and protect innocent people from falling for this fraudulent scheme.

I have a KuCoin account under the name Bilzilla ([redacted]8). Recently, I attempted to transfer USDT (Tether) to my Coinbase account. During the process, I was only able to select Ethereum (erc20) as the network option. Quickly entering the required codes in 30 seconds, I find that my Tether appears to be in an Ethereum wallet. Do I now possess the private key? How do I proceed to transfer this value to Coinbase? I am eager to convert these funds into DOLLARS in the US promptly.

My sister, who only speaks French, recently sent money to KuCoin. However, when she tried to withdraw it, she couldn't remember her payment password. This is her first time using a crypto wallet independently. Today, she submitted a request with a video and paperwork, but the video was in French since she's not proficient in English. She currently has funds in her account but is unable to withdraw them. I'm providing her email associated with the account. She's wondering why she can't regain access to her account.

Hello, my name is Elijah, and I can be reached at [redacted] I am attempting to withdraw $[redacted] from my Kucoin account. However, I am facing an issue due to receiving funds from another address that I borrowed from. The platform is now requesting that I verify my account by sending $22,[redacted].[redacted] USDT to both my address and my friend's address, which is a challenging task as these are significant amounts. My friend mentioned she has never encountered this process before and would have preferred to loan me the funds through bank details. We have provided email confirmations of these transactions for verification. As a parent with responsibilities and expenses, I find it unfair to be asked to send such large sums to verify and remove the high-risk status for my withdrawal. I am reaching out for assistance in this matter. Thank you for your help.

Hello, my name is Elijah. I recently attempted to withdraw funds from my KuCoin account but encountered an issue due to a transaction from another address which was a loan from a friend. Despite showing them email confirmations and screenshots, KuCoin has requested an unusual verification method. They are asking me to transfer 22,[redacted].[redacted] USDT as verification from both my address and my friend's address, totaling about £18,[redacted]. This amount is beyond what I can afford. I have two young daughters and am the main provider. I am burdened with many financial responsibilities and bills to pay. I kindly seek assistance in resolving this matter. You can reach me at [redacted] Thank you for your attention, I hope to receive a response soon.

I was told to pay taxes, which I did, but now I'm being asked for an additional$[redacted] in late fees. I don't understand how this amount was calculated or why I have to pay it since the penalty for late payment is only 0.05%. They initially said my taxes were $19,[redacted], but it took them a few days to correct the amount. I believe the late fee should be deducted from the money they owe me. They also charged me a VIP status fee to expedite my refund within 24 hours. Now they are threatening to freeze my account if I don't pay the additional $[redacted] within 24 hours. It feels like they keep adding charges. What should I do?

I have been struggling with KUcoin to reset my trading password after numerous attempts. Despite sending multiple emails, providing all required documentation, and following their instructions, I still haven't received any help. I am based in the US and need access to transfer my funds, especially since they are suspending trading. KUcoin suggested opening a new account, which only added to my confusion as I already have two accounts with different details. The requirement to submit documents as a jpeg format has caused further difficulty due to my phone and camera producing HEIC files. This process has left me feeling extremely frustrated and uncertain about the quality of the documents I submitted.

I fell victim to a scam on Wednesday via AnyDesk. The scammers set up a KuCoin account in my name using my driver's license and phone number. Now there's an account registered under my name and phone number that I want to have removed. I've only managed to freeze it, as I don't have the password to log back in or delete it. How can I contact KuCoin directly without logging in? Is it possible for them to delete the fraudulent account associated with my name and phone number? Appreciate any assistance.