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Korean Air Customer FAQ

Top Answers & How-to Guides

What is Korean Air's Phone Number?

The question we are asked most often is about how to talk to Korean Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Korean Air's policy on traveling with pets?

Korean Air welcomes passengers to travel with their pets, catering to both domestic and international flights. However, certain rules...
Ask any question you have about Korean Air customer service, get an answer now.

Recent Korean Air Customer Questions

Fee for an additional baggage check in?

The fee for an additional baggage check-in varies based on your flight route, class, and frequent flyer status. It is best to check the specific baggage policy applicable to your booking for accurate information about fees related to extra luggage.
Asked Oct 25, 2024 10:37 AM

Change my email address on a flight booking

To change your email address on a flight booking with Korean Air, you typically need to access your reservation through the Korean Air website or app. Look for the option to modify your booking, and follow the prompts to update your email address. If you encounter any issues, please refer to the contact information available on this page for assistance.
Asked Oct 16, 2024 10:52 AM

What are the baggage allowances for Korean Air?

Korean Air's baggage allowance varies by route and class of service. Generally, for most international flights, Economy Class passengers can check in one piece of luggage up to 23 kg (50 lbs), while Prestige Class (Business) passengers can check in two pieces, each weighing up to 32 kg (70 lbs). First Class passengers can also check in two pieces with the same weight allowance. Carry-on baggage typically includes one piece up to 10 kg (22 lbs) for Economy and up to 18 kg (40 lbs) for Business and First Class. Additional fees may apply for excess baggage. Specific details depend on your ticket and route.
Asked Sep 30, 2024 1:54 PM

Do you have to put middle names when booking flights with korean air?

No, you do not need to include middle names when booking flights with Korean Air. Only your first and last names as they appear on your passport are required.
Asked Jul 4, 2024 7:44 PM

Help me with my Korean Air customer service issue

Baggage Allowances

What are the baggage allowances for Korean Air?

The baggage allowances for Korean Air vary depending on the flight route and ticket class. For international flights, Economy Class...

Flight Changes/Cancellations

What is Korean Air's policy on flight changes and cancellations?

Korean Air's policy on flight changes and cancellations ensures flexibility and convenience for passengers. Non-refundable tickets...

Seat Selection

Can I select or change my seat on Korean Air flights?

Yes, passengers are able to select or change their seats on Korean Air flights. During the booking process, customers can choose their...

Inflight Meals

Are inflight meals provided on Korean Air flights?

Yes, inflight meals are provided on Korean Air flights. The airline offers a wide range of food options to cater to diverse tastes...

Frequent Flyer Program

What is the SkyPass frequent flyer program, and how can I join?

The SkyPass frequent flyer program is a loyalty program offered by Korean Air. It allows members to earn miles when flying with Korean...

Traveling with Pets

What is Korean Air's policy on traveling with pets?

Korean Air welcomes passengers to travel with their pets, catering to both domestic and international flights. However, certain rules...
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