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Konasports.com Customer FAQ

Top Answers & How-to Guides

What is Konasports.com's Phone Number?

The question we are asked most often is about how to talk to Konasports.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Konasports.com Customer Questions

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Mailing List and Gifts

How do I unsubscribe from your mailing list?

To unsubscribe from Konasports.com's mailing list, click the unsubscribe link at the bottom of the emails or manage preferences...
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Are gift cards available?

Gift cards are often offered by Konasports.com, letting recipients choose their preferred outdoor or sports gear. For the most...
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Returns and Exchanges

What is the return policy?

Kona Sports allows returns typically within thirty days for items in original condition, with some exceptions for personalized...
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What is the warranty on your products?

Kona Sports offers varying warranties on products, typically covering defects in materials and workmanship. However, damages...
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Can I return an item purchased using a gift card?

Items bought with a gift card from Konasports.com are generally refunded back to the original gift card. Cash refunds or...
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Shipping Information

How long does shipping usually take?

Shipping durations from Konasports.com generally range from three to seven business days for standard delivery within the...
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Can I track my order?

Yes, customers can track their orders through Konasports.com by using a tracking number provided in a confirmation email or by...
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Do you offer international shipping?

Kona Sports Store generally offers international shipping options for non-U.S. customers, allowing access to their gear....
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What are the shipping options available?

Kona Sports provides various shipping options tailored to customer needs, including standard, expedited, and sometimes same-day...
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Ordering and Payments

What payment methods do you accept?

Kona Sports accepts various payment methods, including major credit cards like Visa and MasterCard, as well as possible digital...
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Can I cancel or change my order?

Kona Sports Store generally allows order cancellations or changes, but these must be made quickly after placing the order. Once...
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Do you offer any discounts or promotions?

Kona Sports occasionally provides discounts and promotions, especially during seasons and holidays. Customers can find offers...
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What is your order processing time?

Kona Sports generally processes orders within one to three business days, but this can change based on product availability and...
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Sizing and Guides

Do you have a size guide?

Kona Sports Store offers a size guide to aid customers in choosing appropriate sizes for various apparel and equipment. This...
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How can I find the right size for me?

To find the right size at Konasports.com, check the sizing chart for measurements of key body areas. Compare these with your...
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