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Kolcraft Customer FAQ

Top Answers & How-to Guides

What is Kolcraft's Phone Number?

The question we are asked most often is about how to talk to Kolcraft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What is the warranty for Kolcraft products?

Kolcraft products usually have a one-year warranty from the purchase date, covering defects in materials and workmanship. It's...
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What are the weight/height/age limits for Kolcraft products?

Kolcraft products have varying weight, height, and age limits tailored for safety and comfort. Each product line, including...
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Are Kolcraft products safe for my child?

Kolcraft emphasizes child safety by adhering to stringent safety standards in manufacturing, ensuring products like cribs and...
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What certifications do Kolcraft products meet for safety?

Kolcraft places a strong emphasis on product safety by adhering to stringent standards from regulatory bodies such as the...
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Purchasing and Returns

Where can I purchase Kolcraft products?

Kolcraft products are available at many retail locations and online. Major retailers, including baby merchandise and department...
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What is the return policy for Kolcraft products?

Kolcraft has a return policy that permits product returns within thirty days if items are unused, undamaged, and in original...
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Maintenance and Care

What are the cleaning instructions for Kolcraft products?

Kolcraft products typically require gentle cleaning with a soft cloth and mild soap and water. Avoid harsh chemicals. Some...
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Can I use Kolcraft products on different surfaces?

Kolcraft products are versatile, allowing use on various surfaces, although performance can vary. Strollers are good on smooth...
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Are there specific cleaning products recommended for Kolcraft items?

Kolcraft products, including strollers and mattresses, should be cleaned gently using mild soap and warm water. Specific...
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Support and Resources

Does Kolcraft offer replacement parts?

Kolcraft understands the importance of maintaining their products and often offers replacement parts for various baby items...
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Are there any user manuals or guides available for Kolcraft products?

Kolcraft offers user manuals and guides for their products, including strollers and cribs, which contain vital details like...
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Is there a warranty for replacement parts?

Kolcraft generally provides warranties for their products, which often encompass replacement parts, but the specifics can vary....
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What should I do if a Kolcraft product has been recalled?

If a Kolcraft product is recalled, it's vital to check the official Kolcraft website for recall details and instructions....
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