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Knitting-Warehouse.com Customer FAQ

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What is Knitting-Warehouse.com's Phone Number?

The question we are asked most often is about how to talk to Knitting-Warehouse.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Knitting-Warehouse.com Customer Questions

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Yarn Products

What types of yarn do you offer?

Knitting-Warehouse.com provides a diverse selection of yarn types suitable for all knitting abilities. Their offerings include...
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Are the colors of the yarn true to the website photos?

The colors shown on Knitting-Warehouse.com are typically accurate but can vary due to factors like lighting, device screens,...
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What brands of yarn do you carry?

Knitting-Warehouse.com carries a diverse range of yarn from popular brands including Red Heart, Lion Brand, Bernat, Patons,...
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Orders and Returns

Can I return or exchange a product?

Knitting-Warehouse.com allows returns or exchanges if items are unused and in original packaging, along with a receipt....
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Can I cancel or modify an order after it has been placed?

After placing an order with Knitting-Warehouse.com, you might have the option to cancel or modify it, but certain conditions...
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What is your return policy?

Knitting-Warehouse.com offers a customer-friendly return policy allowing returns for defective items or those not meeting...
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Shipping and Order Status

How long does it take to process an order?

Processing times for orders at Knitting-Warehouse.com can vary based on factors like item selection, order volume, and shipping...
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Do you offer international shipping?

Knitting-Warehouse.com mainly serves US customers, but they may offer international shipping options. For details on shipping...
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Can I track my order?

Yes, orders from Knitting-Warehouse.com can be tracked. After shipment, a tracking number is emailed to you, which can be used...
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Are there any restrictions on shipping large or bulky items?

Knitting-Warehouse.com may impose specific restrictions and additional fees for shipping large or bulky items, which can vary...
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Payments and Discounts

What payment methods do you accept?

Knitting-Warehouse.com provides various payment methods, including major credit cards like Visa, MasterCard, American Express,...
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Do you offer any discounts or promotions?

Knitting-Warehouse.com regularly features various discounts and promotions that can include seasonal sales and percentage-off...
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Learning Resources

Can I place custom orders for bulk yarn?

Knitting-Warehouse.com generally focuses on retail sales for individual customers, and while custom bulk orders for yarn may be...
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Are there tutorial resources for beginners available on your site?

Knitting-Warehouse.com provides various resources for beginner knitters, including articles on basic techniques, yarn selection...
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Do you offer subscription boxes for knitting supplies?

Knitting-Warehouse.com does not provide subscription boxes for knitting supplies, focusing instead on a wide assortment of...
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