Can I return or exchange a product?

Yes, you can return or exchange a product purchased from Knitting-Warehouse.com within 30 days of the delivery date. To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging intact. However, certain products like clearance items, patterns, books, opened products, and needles are not eligible for return or exchange. To initiate a return or exchange, you will need to contact our customer service team and provide them with your order details. They will guide you through the process and provide you with instructions for returning the product. Please note that you may be responsible for any return shipping fees. Once the returned item is received and inspected, we will process your refund or exchange accordingly.