What is your return policy?

Our return policy at Knitting-Warehouse.com ensures customer satisfaction. If you are not completely happy with your purchase, you can return it within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. To initiate a return, please contact our customer service team with your order details. Once we receive the returned item, we will process your refund or exchange promptly. However, please note that some products such as needles, patterns, and clearance items may not be eligible for return due to hygienic and clearance reasons. We strive to provide exceptional service and address any concerns regarding your knitting supplies. Feel free to reach out to our dedicated support team if you have any further queries or issues.