Kia Motor Co Customer FAQ

Your Kia vehicle may hesitate when accelerating due to several reasons. It could be a fuel supply issue, such as a clogged fuel filter, weak fuel pump, or dirty fuel injectors. Alternatively, it might be due to problems with the ignition system, such as worn-out spark plugs or faulty ignition coils. Transmission issues can also cause hesitation. If your car's computer system is receiving incorrect information or no information from key sensors, it could also lead to this issue. It's essential that you have a professional diagnose the problem to prevent more severe issues from developing.

If your Bluetooth's privacy mode won't turn off, it could be due to a system glitch or wrong settings. To disable Privacy Mode, navigate to the vehicle's Bluetooth settings within the infotainment system. Find the 'Privacy Mode' option and switch it to 'Off'. If it fails to turn off, you might need to disconnect your device from the car, then reconnect and try switching off privacy mode again. If the problem persists, it's highly recommended to take your Kia vehicle to a dealership for inspection and potential system reset since it might be a software issue. Remember, do not attempt to troubleshoot while driving. Safety first!

We're sorry to hear about the issue with your 2016 Kia Optima. First, try to determine the cause of the seizure. If due to lack of oil or an overheating problem, further damage may have occurred beyond the engine seizure. In most cases, you'll need an extensive engine repair or replacement, which should be conducted by a professional mechanic. If your car is still under Kia's 10 year/100,000 mile warranty, engine failure due to defects or workmanship issues could be covered. It's crucial that you reach out to a Kia service center to explain the issue and arrange an inspection. They will advise on the best course of action based on the specific circumstances of your vehicle's condition.

We apologize for any inconvenience this may have caused you. This could be due to a number of reasons. The Check Engine light can be related to many different issues, not necessarily related to the recall. It's recommended to take your vehicle to a local Kia dealer to get the Check Engine light diagnosed. As for the recall, dealerships are usually responsible for handling recalls, so please make sure to bring up the recall when you visit. They should be able to address both your Check engine light issue and the recall at the same time.