What is Kelty's return policy?

Kelty's return policy is designed to ensure customer satisfaction while providing a reasonable framework for returns. Generally, Kelty allows customers to return items purchased directly from their website within a specified time frame, typically sixty days from the date of purchase. To be eligible for a return, the item should be in new and unused condition, complete with all original packaging and accessories. This applies to most products offered by Kelty, including tents, backpacks, and outdoor gear. In the case that a product is defective or damaged, Kelty typically encourages customers to reach out for assistance, as they value quality and customer support. It is important to note that return shipping costs may be the responsibility of the customer unless the item is defective. To initiate a return, customers should check the specific return instructions provided on the website, as these may vary depending on the nature of the item and the original purchase. For more detailed information regarding returns or specific product inquiries, it may be beneficial to explore the current web page for any updated policies or contact options.