How do I return or exchange a product?

Returning or exchanging a product through Justlenses.com is generally straightforward, but it is important to follow specific guidelines to ensure a smooth process. Typically, customers must initiate the return or exchange within a specified timeframe, often around thirty days from the date of purchase. It is advisable to check the return policy on the Justlenses.com website for the exact time frame and conditions. To return a product, customers usually need to ensure that the item is in its original condition and packaging. Some products may be non-returnable due to hygiene reasons, so it is crucial to confirm eligibility before proceeding. To initiate the return or exchange process, customers may need to log into their accounts and follow the instructions provided in the returns section. This may involve filling out a return authorization form or obtaining a return shipping label. Once the return is received, Justlenses.com typically processes refunds or exchanges promptly. Customers can usually expect to receive their refund within a certain number of days after the item is received. For any additional information or specific instructions, customers should refer to the relevant section on the Justlenses.com website.