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Jostens Customer FAQ

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What is Jostens's Phone Number?

The question we are asked most often is about how to talk to Jostens customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Jostens Customer Questions

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Ordering Process

How do I place an order?

To order from Jostens, customers should visit the website, select their desired items, customize them, and add them to their...
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Can I track my order?

Customers can track their Jostens orders via the website after receiving a confirmation email containing a tracking number. For...
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Can I order additional copies of my yearbook?

Yes, ordering additional copies of a yearbook from Jostens is frequently possible, but specific procedures can differ based on...
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Can I change my order after it has been placed?

Jostens allows modifications to orders based on various factors, like the product and timing. Customers should act quickly for...
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Are there bulk ordering options for schools?

Jostens provides bulk ordering options for schools, allowing educators to purchase yearbooks and class rings in larger...
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Payment and Policies

What payment methods do you accept?

Jostens accepts several payment types, including major credit cards, debit cards, and possibly financing options for bigger...
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What is your return policy?

Jostens has a return policy that varies for personalized items like yearbooks and class rings, usually limiting returns or...
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Do you offer international shipping?

Jostens mainly serves U.S. customers but does evaluate international shipping requests individually. Not all products may ship...
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Are there any discounts or promotions available?

Jostens provides various discounts and promotions during specific seasons like Back to School and graduation. These offers may...
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Yearbook Customization

Can I customize my yearbook design?

Jostens allows extensive customization for yearbooks, enabling schools to choose themes, colors, and layouts that reflect their...
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What are the available yearbook cover options?

Jostens provides a wide selection of yearbook cover options, including hard and soft covers, with various materials, colors,...
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What is the process for submitting yearbook photos?

The process for submitting yearbook photos through Jostens includes confirming guidelines with the school’s yearbook advisor,...
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Graduation and After

How long does it take to receive my order?

The time to receive an order from Jostens varies by product and shipping method. Generally, expect two to four weeks for...
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What additional services does Jostens offer for schools?

Jostens provides a variety of services for schools, such as graduation products, customizable class rings, digital design tools...
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How do I change my personalization options for a class ring?

To modify personalization options for a Jostens class ring, customers should revisit the website where they ordered. They can...
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Can I access digital yearbook content after graduation?

Jostens generally allows access to digital yearbook content for a limited time following graduation, facilitating memory...
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