Jetstar Customer FAQ

Yes, Jetstar allows the carriage of a fold-up mobility scooter. The batteries must be removed and safely packaged to prevent damage. Depending on the type of battery (lithium or non-lithium), there are different packaging requirements so be sure to check those conditions. The batteries for mobility aids are not part of your luggage allowance, and it's advisable that you inform Jetstar about your mobility aid at least 48 hours before departure to ensure they can accommodate it. However, there may be variation across different Jetstar Airlines so it's best to confirm with your specific airline.

We're sorry to hear about the inconvenience. To locate lost luggage, Jetstar has set procedures in place. Your son should immediately report the missing luggage to the Jetstar staff at the airport. They'll open a case and will start a search. If the belongings are not located within a short period, he can lodge a formal claim, which may include reimbursement for essential items. Please remember, the sooner the loss is reported, the higher the chance of recovering your belongings. Jetstar always aims to handle such situations quickly and to the best of its ability.

If Jetstar cancelled your flight and you don't have your booking number, don't worry. While the booking number simplifies the process, it's still possible to manage your booking. The airline usually sends an email to the address provided during booking in such cases. This email should contain specific instructions on what to do next regarding your cancellation. If possible, check earlier flight confirmation emails for the booking number. However, the best option is to directly contact Jetstar customer service with your flight date and number for further assistance since this FAQ page cannot provide detailed personal assistance.