What is Jetstar's cancellation policy?

Asked a year ago
Jetstar's cancellation policy allows passengers to cancel their bookings, however, the rules and fees vary depending on the fare type and the time of cancellation. For Starter fares, passengers can cancel their booking within 24 hours of purchase for a refund, excluding any card payment fees. After 24 hours, no refund will be provided. Passengers holding a Starter Plus fare can cancel their booking up to the scheduled departure time for a credit voucher, minus any card payment fees. Flex bundles provide the added benefit of refunds in the form of original payment. In case of flight disruptions or cancellations by Jetstar, affected passengers may be eligible for alternate flights or refund options. It's worth noting that cancellation fees apply for all fare types, so it's advisable to check the specific details and conditions of the booking when considering cancellation.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

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