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Jamesavery.com Customer FAQ

Top Answers & How-to Guides

What is Jamesavery.com's Phone Number?

The question we are asked most often is about how to talk to Jamesavery.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I exchange an item if I purchased it from a James Avery store?

Yes, if you have purchased an item from a James Avery store, you can exchange it under certain conditions. James Avery offers a 60-day...
Ask any question you have about Jamesavery.com customer service, get an answer now.
Contact Jamesavery.com customer service

Payment Methods

What payment methods are accepted on the website?

At Jamesavery.com, we strive to offer convenient and secure payment options for our valued customers. Our website accepts a variety...
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Order Tracking

Can I track my order after it has been shipped?

Yes, you can track your order after it has been shipped. Once your order has been processed and shipped, you will receive a confirmation...
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Return Policy

What is the return policy for items purchased on Jamesavery.com?

Jamesavery.com offers a hassle-free return policy for items purchased on their website. If you are not completely satisfied with your...
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase on Jamesavery.com. We offer a convenient way to share the gift of James Avery with your...
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Engraving Services

Do you offer engraving services on your products?

Yes, we offer engraving services on a wide range of our products. Personalization is an important part of the James Avery experience,...
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Gift Shipping

Can I order a gift item and have it shipped directly to the recipient?

Yes, you can absolutely order a gift item and have it shipped directly to the intended recipient. Jamesavery.com offers a convenient...
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Promotions

Are there any special promotions or discounts available on the website?

Yes, James Avery offers special promotions and discounts on their website. Customers can find these by visiting the "Promotions" or...
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Warranty Policy

What is the warranty policy for James Avery products?

At James Avery, we stand behind the quality and craftsmanship of our products. We offer a limited lifetime warranty on all of our jewelry...
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Exchange Policy

Can I exchange an item if I purchased it from a James Avery store?

Yes, if you have purchased an item from a James Avery store, you can exchange it under certain conditions. James Avery offers a 60-day...
Read more

Help me with my Jamesavery.com customer service issue

Ask any question you have about Jamesavery.com customer service. We will do our best to get you answers right away.
We look to the Jamesavery.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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