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What is the warranty policy for James Avery products?

Asked 2 years ago
James Avery offers a warranty policy that reflects their commitment to quality craftsmanship and customer satisfaction. The warranty typically covers defects in materials and workmanship for products purchased through their official channels. Customers can expect that if a piece of jewelry from James Avery does not meet these standards due to a manufacturing defect, they may be eligible for repair or replacement, subject to the company's guidelines. It is important for customers to understand that normal wear and tear, accidental damage, or changes made to the jewelry by third parties may not be covered under the warranty. Therefore, it is always advisable for customers to handle their jewelry with care and to follow any specific care instructions provided with the piece. James Avery recommends retaining the original receipt or proof of purchase, as this information may be required for warranty claims. For the most accurate and up-to-date information regarding the warranty, customers should consult the warranty policy section on the current James Avery website. This resource will outline specific terms, conditions, and instructions for submitting a warranty request, ensuring that customers have a clear understanding of their coverage.
Answered Oct 17th 2025

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