JailtATM.com Customer FAQ

There may be a delay in processing the deposit to your fiancé's account. Check to ensure the transaction was completed successfully. If the issue persists, refer to our most up-to-date contact information right here on this page for assistance with account inquiries.

To add money to a phone on JailtATM, you typically need to log into your account, select the option to add funds, and follow the prompts to choose the phone you wish to fund and enter the amount. Make sure to provide the required payment information to complete the transaction.

If an inmate has been moved to a facility that does not use JailtATM, you may request a refund for any remaining balance. The process typically involves filling out a refund request form or reaching out to the customer service team for assistance. Details regarding the specific steps can usually be found in the user guidelines on the JailtATM website.

Yes, once a deposit is made to an inmate’s account, they are typically notified about the deposit and the identity of the sender. This ensures transparency and keeps the inmate informed about their finances.

To message someone in jail after adding money to your ATM jail account, use the platform provided by JailtATM.com. Log into your account, navigate to the messaging section, and follow the instructions to send a message to the inmate. Ensure you have the correct details for the inmate to successfully send your message.